Henry Hung

Product manager · systems thinker · builder

I understand how systems and people interact, and turn the insights into products that work

Zero-to-one AI products and enterprise platforms, from the first customer interview to a scaling product. Four years at McKinsey across Boston and Hong Kong; Master’s in Computer Science at UPenn, now an MBA Candidate at Harvard Business School

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Henry Hung standing outdoors in Death Valley, badlands in the background
4+zero-to-one AI products
50+customer interviews
10+person product teams
1M+projected users

Portfolio

People → decision → system → outcome

AI-native customer service agent

Conversational support at consumer scale — concept to working prototype, as sole PM

Human signal

Customers couldn't get useful answers out of the existing chatbot. Too often it simply replied that it couldn't help, and the conversation ended there.

Product move

Sole PM for a team of 10+ engineers and designers, concept through working prototype. Reworked retrieval and sub-agent routing against what 20+ user interviews said people were actually asking for.

+10 ppself-service resolution in prototype testing, on a product projected to reach 1M+ users.
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